Integration DataScope Forms + Freshdesk

The Datascope platform helps businesses automate a range of workflows and tasks quickly and easily. One of its key tools is the Datascope Forms module, designed to collect, edit and digitize data. It allows users to flexibly modify forms and manage their content by adding different types of fields: with text, checklists, etc. It is also possible to digitize paper forms using Datascope Forms. To do this, the users must send an application on the corresponding page of the service, indicating in it the data, e-mail address, phone number, company name and the object of digitization. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More