Integration Criteo + Freshdesk

Criteo is a French company providing online advertising campaign solutions. Users are offered a dynamic retargeting service. The purpose of such advertising activity is those who have previously visited the website of the online store, or its former customers, who are encouraged to return to place an order using specialized advertising banners. The service can offer the creation of various types of advertising that are most suitable for the needs of the user, as well as the ability to use the Criteo potential customer base, along with the platform user's own customer base. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More