Integration Amazon Workmail + Freshdesk

Amazon WorkMail, an email service and online calendar for business, allows you to flexibly manage your corporate email infrastructure without the need to rent physical servers, buy licenses, etc. You can use it through the desktop client and mobile application for devices based on iOS, Android, Windows Phone or Amazon Fire. The service also supports full integration with Microsoft Outlook, and can also be used through an Internet browser or client application that supports the IMAP protocol. The built-in option of AWS Key Management Service helps to automatically encrypt user data, in addition, they can choose the appropriate server to store it. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More