Integration RD Station + Freshdesk

The RD Station cloud service is designed for preparing, conducting and optimizing online marketing campaigns. Its users can capture leads using landing pages and subscription forms developed in it, add their contacts to the service database, and also stimulate sales using personalized email and SMS campaigns. RD Station allows you to track all the actions of visitors to websites and landing pages, and then use the obtained information to optimize campaigns. There are also email templates, step-by-step instructions, video tutorials, onboarding services, courses, webinars, communities, and other educational content. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More