Integration Bit Form + Freshdesk

The online Bit Form builder allows you to create multi-step forms for WordPress sites in no-code mode. Users of the service have access to different types of forms, including both regular forms for collecting contacts and payment forms. The functionality helps you easily and quickly develop complex forms with a professional design through the built-in block editor. Bit Form allows you to add up to 40 different fields to forms, including a field for an electronic signature. Separately, it is worth noting SMTP support and a style editor, which allows you to flexibly change the design of forms. No less important is the option to manage responses to forms, which is also included in the service’s functionality. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More