Integration HelpDeskEddy by API

HelpDeskEddy is a helpdesk platform designed to organize the work of a helpdesk. With its help, companies can establish prompt feedback with their customers through various channels, including email, online chat on the site, phone, instant messengers (Telegram, WhatsApp) and social networks (Facebook, VKontakte, Odnoklassniki). Requests from all these sources are sent to a single HelpDeskEddy interface, which greatly simplifies and speeds up their search, consideration and processing. The platform also has a wide range of tools for managing applications and monitoring their implementation (for example, SLA control). Employees have the opportunity to comment on applications and discuss them in group chats. Another important system option is response templates, as well as a knowledge base suitable for storing client data. HelpDeskEddy is available in two formats - in the cloud (SaaS) and installed on the company's server. It also allows you to generate numerous reports on a number of criteria for an accurate and rapid assessment of the quality of customer service. The presence of an open API makes it possible to integrate the platform with any sites and web services. HelpDeskEddy is also equipped with a flexible access rights management option - the administrator can choose which employees to grant access to certain applications, knowledge base or other system functions. The platform allows you to deploy a support service on the client's domain with an individual design, and built-in data encryption will help protect them from unauthorized access.