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Integration HelpDeskEddy by API

Once we have carried out the integration, you can link HelpDeskEddy to one of 294 available systems in 5 minutes, without programmers.
HelpDeskEddy integration
+294
available systems

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How to integrate HelpDeskEddy and other systems
with ApiX Drive

After we make the integration, you will not need to involve programmers
to integrate HelpDeskEddy with other systems.
Select the online systems to be linked
Specify the actions between systems
Turn on auto-update
The setup will not take more than 5 minutes.

Automation capabilities HelpDeskEddy
with other systems

Once we have carried out the integration, you will need to configure the rules by which the systems will work.
The HelpDeskEddy will exchange data with other systems according to the specified interval.
Integration HelpDeskEddy with other systems
HelpDeskEddy, available actions after system startup:
  • Information will be available after system startup

F.A.Q. on integration with HelpDeskEddy

How is the integration of HelpDeskEddy carried out?

  • After we carry out the integration with HelpDeskEddy, you will need to register in ApiX-Drive to start using the connector
  • Next, select the service in the web interface you need to integrate with HelpDeskEddy (currently 294 available connectors)
  • Choose what data to transfer from one system to another
  • Turn on auto-update
  • Now the data will be automatically transferred from one system to another.

How long does the integration take?

Depending on the system you want to integrate, the setup time may vary from 5 to 30 minutes. On average, it takes 10-15 minutes.

How much does it cost to integrate HelpDeskEddy with other systems?

You don't need to pay for the integration, as all the functionality is available at all plans. You pay only for the amount of data transferred from one of your systems to another through our service. If you have a small amount of data per month, you can use a free plan and switch to a paid one, if necessary. More information about plans .

How many integrations are available for HelpDeskEddy?

After we carry out the integration with HelpDeskEddy, integrations with other systems will be available. At the moment 294 integrations.
Information about HelpDeskEddy

HelpDeskEddy is a helpdesk platform designed to organize the work of a helpdesk. With its help, companies can establish prompt feedback with their customers through various channels, including email, online chat on the site, phone, instant messengers (Telegram, WhatsApp) and social networks (Facebook, VKontakte, Odnoklassniki). Requests from all these sources are sent to a single HelpDeskEddy interface, which greatly simplifies and speeds up their search, consideration and processing. The platform also has a wide range of tools for managing applications and monitoring their implementation (for example, SLA control). Employees have the opportunity to comment on applications and discuss them in group chats. Another important system option is response templates, as well as a knowledge base suitable for storing client data. HelpDeskEddy is available in two formats - in the cloud (SaaS) and installed on the company's server. It also allows you to generate numerous reports on a number of criteria for an accurate and rapid assessment of the quality of customer service. The presence of an open API makes it possible to integrate the platform with any sites and web services. HelpDeskEddy is also equipped with a flexible access rights management option - the administrator can choose which employees to grant access to certain applications, knowledge base or other system functions. The platform allows you to deploy a support service on the client's domain with an individual design, and built-in data encryption will help protect them from unauthorized access.

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