Integration E-chat

The E-chat service allows you to configure the integration of the Viber messenger with various CRM systems: users can embed its functionality into amoCRM, Bitrix24 or any other CRM. The capabilities of the service make it a useful tool for business, allowing you to automate daily workflows and optimize communication with customers. Using E-chat, entrepreneurs will be able to communicate with customers through a convenient web interface, and the entire history of interaction with them will be stored directly in the transaction or contact card. After completing the registration procedure, you must confirm the integration in your Viber account on your mobile device. In case of successful authorization, the data from the Viber account will be synchronized with the E-chat server. The next step is to set up integration from the side of the CRM system, which is performed by a simple step-by-step sequence of actions with the support of service specialists. Integration via E-chat allows you to receive and listen to voice messages sent via Viber, as well as receive and send text/images/videos in the CRM interface. In addition, E-chat allows you to send documents and files from the CRM system. Connected Integration does not require the Viber app to be installed. You can also use all the integration options not only through the desktop, but also through the mobile version of the CRM system. E-chat supports mass mailing of messages to the database, creation of auto funnels and provides a single corporate number with the protection of the contact database, which is stored directly in CRM.