Integration Microsoft Dynamics 365

As it immediately becomes clear from the name, this service is a representative of an extensive CRM family, but this time from Microsoft. Microsoft Dynamics CRM was developed as a tool designed to simplify the organization of sales and marketing, as well as improve the quality of the help desk. The system is suitable for use by companies of various sizes and industries. Users of the service receive such opportunities as processing customer requests based on their previous activity, generating commercial offers, creating marketing lists, and much more. The service also provides the ability to integrate with solutions such as MS Sharepoint Server, MS Exchange Server, Skype and MS Office. In fact, the possibilities of the product are really very wide and it will take more than one impressive material to describe them. Work on the service began in 2001 and the first version was presented to the general public in 2003 and was called Microsoft CRM 1.0. The Dynamics CRM brand appeared a little later - in 2005. According to some reports, today this product is one of the most used CRMs in the world, while the number of users continues to increase constantly. The growth in popularity is facilitated by both the “loud” name of the creators, and the opportunities provided and the relative ease of use.