Casengo API

The Casengo platform (after rebranding is called Grasp) provides functionality for receiving feedback from customers. In her dashboard, you can process requests received through various channels: email, online chats, Facebook Messenger, WhatsApp, Instagram, etc. The service also allows you to develop your own chat bots to automate the process of communication with users.

With Casengo, companies can structure their correspondence with customers by adding all messages from different sources into a single database with distribution by groups: active, closed, resolved, paused, deleted, etc. The service allows you to create separate groups for different teams, divisions and brands.

In addition, ready-made replica templates are available in its interface for prompt response to customer requests. There is also an option to add employees to conversations via email. Other features of Casengo include multi-language support, notes, multi-format reports, data synchronization with e-commerce platforms, as well as three pricing plans and a 14-day trial period.

Another useful tool of Casengo is WhatsApp Business API support, with which developers can develop integration for quick and convenient communication through this popular messenger. To connect the integration, you do not need a phone or scanning QR codes. Detailed information about the WhatsApp Business API can be found at: https://www.getgrasp.com/whatsapp-for-business/api/

Now you will be able to connect Casengo not only with WhatsApp, but also with many other external systems without programming skills or any additional tools - using the convenient ApiX-Drive no-code service.