5 Best Order Management Software
Specialized online tools for e-commerce give entrepreneurs the opportunity to run their business much more successfully and efficiently. Among the huge variety of such services, order management platforms are especially in demand. Today, they are a must-have for any company, regardless of its size and field of activity. These are the ones that will be discussed in this article.
What is an Order Management System?
Order management software (OMS) is a B2B service that helps e-commerce businesses manage the full lifecycle of an order faster and more efficiently. It provides excellent assistance at all stages: from the client's order to the delivery of the goods. Such a platform collects, stores, and analyzes data on orders, sales, inventory, and other aspects of the online store’s activities, and also automates a number of work processes. With its help, companies can centrally track and control all sales channels they use.
OMS provides important benefits to e-commerce companies. The most valuable among them are:
- Expedited order processing. The service streamlines this process, bringing it to a single standard and automating repetitive actions. With it, stores can quickly distribute orders to branches, track their status, create and print documents, send goods to different countries of the world, and accept multi-currency payments.
- Minimizing errors. Automated control systems improve the accuracy of order fulfillment, reducing the risk of errors that occur during manual processing. Thanks to OMS, companies reduce the percentage of returns and improve the quality of customer service.
- Synchronization of orders. The platform helps businesses conduct multichannel order management by combining requests from different sources in a single dashboard. You can connect to it both individual online stores and accounts on well-known marketplaces: Amazon, eBay, Shopify, BigСommerce. OMS synchronizes inventory across different sales channels and locations, automates inventory management, and cross-channel reconciliation.
- Delivery optimization. Many services of this type support integration with delivery services around the world. This allows online stores to manage and track the delivery of goods to customers directly through a centralized interface. An added bonus: carriers often give them discounts on their services.
QuickBooks
QuickBooks is a cloud-based enterprise management system (ERP) that includes QuickBooks Online, a small business order management software. This service offers a range of useful tools for e-commerce companies. It is convenient primarily because it integrates various functions for order management, inventory management, payment processing, accounting, reporting, and other crucial aspects of the business.
Key features:
- Invoice Tracking allows you to track customer invoices, match payments, and send automatic payment reminders.
- The Sales Orders feature helps you effectively manage orders – current, completed, and planned.
- The Inventory Management tool provides reports on sales, income, taxes, and other financial information. Additionally, it automatically updates inventory data in real time.
- QuickBooks Online integrates with Shopify, WooCommerce, Etsy, Squarespace, Amazon, and other e-commerce platforms, as well as with banks and payment systems.
- Entrepreneurs have access to the support of an onboarding specialist to analyze their business and select the optimal package of services.
The relatively low cost is one of the reasons why users consider this platform the best order management software. The service offers three tariff plans:
- Simple Start – €17 per month.
- Essentials – €25 per month.
- Plus – €35 per month.
The prices shown are valid for monthly payments. If you pay for the year at once, you can save a lot. The annual cost of using the service for these tariff plans will be €91.80, €135, and €189 respectively.
For US residents, the line of tariff plans looks like this:
- Simple Start – $30 per month.
- Essentials – $60 per month.
- Plus – $90 per month.
- Advanced – $200 per month.
All users, regardless of the country of residence, can try the platform for free for a 30-day period. It is provided for each tariff plan.
Zoho Inventory
Zoho Inventory service is a popular ecommerce order management software. The main purpose of this cloud platform is to optimize inventory management. At the same time, it is equally useful for other business processes in the field of e-commerce. It can be used by companies of different types and sizes, from small local online stores to large trading platforms.
Key features:
- Zoho Inventory provides a resource for centrally storing and managing a variety of product data: price, quantity, availability in warehouses and stores, margin, SKU, and so on. A large number of customizable attributes allow you to flexibly personalize the interface.
- The platform allows entrepreneurs to accept and process customer orders, serving as a unified sales database. It is helped in this by seamless integration with popular marketplaces, including Shopify, Amazon, eBay, and Etsy.
- In addition to marketplaces, Zoho Inventory easily integrates with other services in the Zoho ecosystem, including Zoho Books, Zoho Analytics, and Zoho CRM. Services interact smoothly with each other, expanding each other’s capabilities and instantly exchanging data.
- The platform offers a built-in barcode scanner. With its help, you can automatically enter information about a product into the database using its barcode in one click.
- The system provides detailed reports on orders and sales with the ability to sort by customers, products, channels, and other criteria. In addition, batch and warehouse reports, expense reports, accounts payable and receivable summaries, and so on are available here. Each can be downloaded as a CSV, XLS or PDF file.
Online order management software Zoho Inventory has an extensive pricing structure with five plans:
- Free (50 orders, 1 user, 1 warehouse).
- Standard (500 orders, 2 users, 1 warehouse) – $29 per month.
- Professional (3000 orders, 2 users, 2 warehouses) – $79 per month.
- Premium (7500 orders, 2 users, 3 warehouses) – $129 per month.
- Enterprise (15,000 orders, 7 users, 7 warehouses) – $249 per month.
The indicated prices are valid subject to payment for the year immediately. If you pay monthly, the cost will be higher. Each paid plan comes with a 14-day free trial.
- Automate the work of an online store or landing
- Empower through integration
- Don't spend money on programmers and integrators
- Save time by automating routine tasks
Using our online connector, you can quickly and easily set up integrations for Zoho Inventory.
Jotform
Jotform is a popular and useful order management tool. It allows you to create different types of forms, including order forms, and manage them flexibly. With its help, entrepreneurs can make the process of purchasing in their online store much faster and more convenient for customers. Jotform provides powerful functionality to optimize online orders and stimulate sales.
Key features:
- A built-in drag-and-drop editor and over 1,800 specialized forms for e-commerce with customization and translation into 100+ languages ensure prompt processing of any orders.
- Jotform users have access to over 400 integrations with all major marketplaces and many systems in different areas (HubSpot, Asana, Slack, Zoho, ActiveCampaign, OneDrive, Salesforce, and others).
- The platform easily integrates with over 35 payment processors, including PayPal, Stripe, Authorize.Net, and Square.
- Smart online forms automate the order processing process. With their help, you can configure the automatic generation of PDF receipts and send emails to customers with order confirmations or notifications of pending purchases.
- The online designer offers over 300 widgets for forms. Among them, there is a widget for communicating via WhatsApp, sending SMS confirmations, a timer, a calculator, a QR code generator, and others.
- The Jotform Tables function allows you to organize orders and payments: search, sort, calculate amounts, send to employees, and perform other actions.
Based on their needs, users of this order management software for small business can choose one of 5 tariff plans:
- Free (up to 5 forms, 100 monthly submissions, 100 MB).
- Bronze (25 forms, 1000 monthly submissions, 1 GB) – $34 per month.
- Silver (50 forms, 2500 monthly submissions, 10 GB) – $39 per month.
- Gold (100 forms, 10,000 monthly submissions, 100 GB) – $99 per month.
- Enterprise (conditions and cost are discussed individually).
The indicated prices are valid subject to payment for the year immediately. If you pay monthly, the cost will be higher.
We have ready-made integrations for this service. Set up automatic data transfer for Jotform yourself through the web interface.
Linnworks
The order management system Linnworks is a SaaS platform designed specifically for the e-commerce sector. It helps businesses improve the speed and productivity of many operations, from inventory management and marketing to order processing, warehouse coordination, delivery, and other processes. All of these services are available through a single centralized interface and cloud database.
Key features:
- The service easily integrates with popular marketplaces and e-commerce platforms, including Amazon, eBay, Walmart, Magento, and Shopify. It provides automatic synchronization and updating of data on products, orders, payments, and returns between all sales channels.
- The platform allows you to create, edit, and track listing details. Its tools make it possible to move goods between warehouses and send them for delivery, as well as distribute them by location, category, and supplier.
- Linnworks supports direct integration with 30+ shipping providers, including DHL, UPS, FedEx, and Easyship. Sellers can create orders for the delivery of goods and track their location directly in the system. Here it is also possible to generate track numbers, print labels, and invoices with automatic addition of this data to the OMS database.
- Multi-channel listing allows you to submit new product names to catalogs on all trading platforms simultaneously. To place positions as quickly as possible, you can use pre-prepared templates for titles, descriptions, and prices.
- The reporting and analytics module provides financial reports, monitoring of product balance and consumption, order dynamics, and other information. The system offers more than 70 types of reports with export to PDF. In addition, there are tools for visualizing data and creating personalized reports.
Linnworks does not have standard pricing plans that provide a specific set of features. The cost of using this service is calculated individually and is provided upon request to the sales department.
ClickUp
ClickUp is a universal platform for project management and collaboration that can be used to manage e-commerce orders. The service contains a large number of versatile tools, configurations, and customization methods. This allows it to be flexibly adapted to the requirements of any commercial enterprise.
Key features:
- The service allows you to add custom fields for various information about products and orders. It includes ID numbers, customer names and contacts, specifications, addresses, and delivery times. Additionally, tags are available for categorization and prioritization.
- Among the many useful order management tools of this platform, it’s worth mentioning ClickUp Forms. With its help, you can collect order information directly from customers by sending them the appropriate forms.
- The system allows you to assign individual statuses to orders for easy tracking at all stages.
- The service provides different formats for displaying products and orders: list, kanban boards, and others.
- The ClickUp catalog contains over 1000 workflow templates. Many of them are designed specifically for e-commerce. Over 100 ready-made scripts make it possible to effectively automate a lot of repetitive actions.
- OMS supports integration with popular business tools. There are more than 100 of them. The most popular are Salesforce, HubSpot, Asana, Slack, Google Workspace, Monday.com, and others.
- The platform provides e-commerce businesses with a dedicated workspace for solving administrative issues. Companies can use folders to organize tasks, set deadlines, and set priorities. Tags and custom fields help you track advertising and marketing information: budget, target audience, campaign results.
The ClickUp tariff line includes 4 plans:
- Free (for individual users).
- Unlimited (for small teams) – $7 per user per month.
- Business (for medium-sized teams) – $12 per user per month.
- Enterprise (for large teams) – the cost is calculated individually and is available upon request.
Subscribing to one of the paid tariff plans gives you the right to add a new ClickUp AI add-on to it. For this, you will need to pay an additional $5 per user per month.
You can improve your ClickUp experience by integrating it with other systems. Set up integrations for ClickUp using our service and increase your efficiency.
Conclusion
Today, there is a wide variety of software for order management on the market. These programs can fully meet the needs of companies of all types and sizes operating in the e-commerce field. In this review article, we have examined both specialized order management software and universal platforms with a wider range of functions. Some of the services featured in our selection offer users a free plan (ClickUp, Jotform, Zoho Inventory). This makes them particularly attractive for new online stores.
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