Zendesk API

Zendesk is a system that allows you to build an effective help desk for your clients and team. It allows you to stay in touch with company employees who work remotely and effectively organize teamwork: set tasks for subordinates, assign responsible persons and monitor their implementation, keep everyone up to date.

The platform offers products and solutions that will make it convenient for customers to communicate with you. They are flexibly configured and allow you to provide prompt assistance to users. All channels are used seamlessly for communication: online chat, messaging, community forum, this allows you to work more efficiently and satisfy the needs of customers who prefer this or that way of communication.

This approach gives customers a sense of complete service, so they stop looking for other solutions. Modern support helps to increase sales and automate them. Customer loyalty to the company is growing, thanks to convenient and timely assistance. Zendesk will replace your entire support team consisting of several managers. And this is an additional cost savings. The software for call-centers is integrated into the system.

Zendesk allows you to maintain a knowledge base for implementing smart customer self-service. You can evaluate the results using analytics and detailed reports.

Any clients appreciate a special approach. If your business needs custom solutions, Zendesk has provided them to you using the open API for developers: https://developer.zendesk.com/rest_api .

You can connect the system with any application that your business uses, for example, with social networks, instant messengers, in order to communicate with customers in one convenient interface. Or vice versa, link your website to Zendesk Live Chat.

Programmers will help to implement development tasks of any scale. If they are not in the state, use the ready-made solution - the ApiX-Drive online connector. It allows you to connect the work of different services and systems in 5 minutes without programming knowledge.