Integration HappyDesk by API

HappyDesk is a helpdesk platform designed to automate and streamline customer or employee support. With its help, you can simplify and speed up the reception, processing and statistics on incoming applications and requests. The main module of the service is dedicated to managing requests, it includes a variety of tools for organizing the work of the support service and delimiting access rights. HappyDesk allows you to distribute requests into lists and groups, store the history of requests, delegate tasks, and collectively discuss requests. Another important module of the platform is designed to automate business processes; it is responsible for automatically sending a request to a suitable employee, managing the rules for fulfilling requests, creating and editing response templates, and sending notifications. The service provides multi-channel support, it can be used to process requests that come through various channels: by mail (to one or more e-mails), in social networks, instant messengers, and also through a web widget on the client's website. Another important feature of HappyDesk is the built-in analytics tools that help control the quality control and terms of processing applications, export reports to Excel format. HappyDesk is equipped with an open API, which makes it easy to integrate with a range of third-party platforms and services. The system can be used in several formats - both in the cloud and with installation on the client's server. It is also available to work with various devices - stationary, laptop computers or mobile gadgets.