We support Ukraine! On February 24, Russia launched a war against Ukraine. Oppose military action in every possible way! We don't work with Russia
coming soon

Integration Genesys Multicloud CX by API

Once we have carried out the integration, you can link Genesys Multicloud CX to one of 293 available systems in 5 minutes, without programmers.
Genesys Multicloud CX integration
+293
available systems

Do you want us to make integration with Genesys Multicloud CX?

Vote for this integration to speed up its implementation.
What features are you interested in? This will make the integration more useful to you.
Without restrictions
Get a 14-day
trial access

How to integrate Genesys Multicloud CX and other systems
with ApiX Drive

after we carry out the integration, you will not need to involve programmers or integrators
for automation Genesys Multicloud CX with other systems.
Select the online systems to be linked
Specify the actions between systems
Turn on auto-update
The setup will not take more than 5 minutes.

Automation capabilities Genesys Multicloud CX
with other systems

Once we have carried out the integration, you will need to configure the rules by which the systems will work.
The Genesys Multicloud CX will exchange data with other systems according to the specified interval.
Integration Genesys Multicloud CX with other systems
Genesys Multicloud CX, available actions after system startup:
  • Information will be available after system startup

F.A.Q. on integration with Genesys Multicloud CX

How is the integration of Genesys Multicloud CX carried out?

  • After we carry out the integration with Genesys Multicloud CX, you will need to register in ApiX-Drive to start using the connector
  • Next, select the service in the web interface you need to integrate with Genesys Multicloud CX (currently 293 available connectors)
  • Choose what data to transfer from one system to another
  • Turn on auto-update
  • Now the data will be automatically transferred from one system to another.

How long does the integration take?

Depending on the system you want to integrate, the setup time may vary from 5 to 30 minutes. On average, it takes 10-15 minutes.

How much does it cost to integrate Genesys Multicloud CX with other systems?

You don't need to pay for the integration, as all the functionality is available at all plans. You pay only for the amount of data transferred from one of your systems to another through our service. If you have a small amount of data per month, you can use a free plan and switch to a paid one, if necessary. More information about plans .

How many integrations are available for Genesys Multicloud CX?

After we carry out the integration with Genesys Multicloud CX, integrations with other systems will be available. At the moment 293 integrations.
Information about Genesys Multicloud CX

Genesys Multicloud CX is an omnichannel CRM platform that provides a range of tools for effective user interaction, employee productivity and business process optimization. It is a combination of voice and text communication methods, work task automation and self-service services. The basic platform options are easily extended through ready-made integrations with external systems (Salesforce, Microsoft Dynamics 365, ServiceNow or programmable links with any software via the REST API. The Genesys Multicloud CX interface includes extensive functionality for online communication with customers via instant messengers (WhatsApp, Facebook Messenger, Apple Messages for Business).Also, here you can quickly communicate and interact with the audience through online chat and email, this module supports categorization, routing and prioritization options.As for user self-service options, the Genesys Multicloud CX interface for these purposes is available modules for developing chat bots and voice bots (voice bots), as well as an interactive voice menu (IVR).Special mention should be made of the callback function, virtual agent groups and work item routing. Genesys Multicloud CX provides tools for launching and managing Internet marketing campaigns through communication channels such as voice calls, SMS and email newsletters. Omnichannel proactive notifications and AI-enabled bots are also available here. An equally important part of the service is the security and data protection module, which includes encryption, logical isolation and multi-factor authentication methods.


More about work with Genesys Multicloud CX API
Are you the owner or developer of a service
that we don’t have?
Find out on what conditions we can implement the integration
with your service on this page