Integration Casengo by API

Casengo is an online platform for organizing customer feedback and processing their requests from various sources. It supports a number of popular services, including E-mail, WhatsApp, Instagram, Facebook Messenger and hybrid chats, allowing you to switch from web chats to email and vice versa. Casengo makes it possible to integrate all of these channels into a single customer service platform. Another important function of the service is its own chat bot, which allows you to speed up and automate feedback, instructing operators to solve only really important questions that the bot is not able to answer. Casengo helps to organize correspondence with clients by placing all messages from different sources in the internal messenger and distributing them into key groups (active, resolved, paused, closed, deleted, etc.) In the Casengo interface, you can create separate groups for different teams, divisions or brands, concentrating all thematic communication with customers in the relevant sections. The service allows you to quickly add employees to any conversation via e-mail, as well as use replica templates for faster response to customer requests. Other features of Casengo include multi-channel and multi-language support, private notes options, the ability to create reports in different formats, as well as integration with popular e-commerce platforms (Magento, etc.) The service offers three tariff plans (Premium, Enterprise, Elite ), a 14-day trial period is available.