Integration UserEcho

UserEcho is a customer support service supporting all major communication channels. Using UserEcho, business customers can establish interaction between managers and users and provide them with round-the-clock support. One of the main tools of the service ecosystem is EchoForum. By creating its own forum, the company forms a whole community of interested visitors around its brand. The forum makes it possible to solve current issues, including by the forces of the users themselves, as well as conduct polls among them and thus receive a cut of current opinions. UserEcho also makes it possible to create EchoDesk - a Helpdesk system for customer support. At the same time, support operations are carried out from a single center, thanks to the combination of an understandable ticketing system, the use of widgets to receive requests from the site, as well as the ability to communicate with customers via EchoChat installed on the site. It is also important that UserEcho allows you to collect and organize the company's knowledge base using the EchoSmart service. There you can collect information on important questions that are often asked by customers and enable them to find answers on their own. In addition to convenient services, UserEcho users also get access to the analytics system. You can control the work of the customer support system by various indicators, including the average time of responses to customer inquiries, the activity of employees and the time of chats, etc.