Integration NetSuite CRM by API

NetSuite CRM is a business process and customer relationship management system that is part of Oracle Services. At its core is a customer support module that allows companies to communicate with their customers through a range of channels, including telephony, fax and online chat. In addition, there is a knowledge base where you can upload articles and other useful content for customers and employees. An equally important module of NetSuite CRM is a self-service portal for users with an extensive set of personalized and interactive services. Finally, it is worth noting the time-tracking feature that allows support staff to record the time spent on customer service. Also included in NetSuite CRM is a marketing automation module, with which you can create and manage marketing campaigns, prepare personalized mailing lists, manage databases, create target lists, etc. There are also tools for lead generation and reporting / analytics on it, for example, they can be used to calculate ROI and other indicators of lead generation campaigns. NetSuite CRM allows you to develop landing pages and web forms, and another of its main areas of functionality is the sales automation module. It provides features such as opportunity management, sales planning, order management, etc. This CRM platform is a cloud solution and is available online by subscription (SaaS model).