BoomTown API

BoomTown is an online platform with customer experience management tools that helps businesses interact with customers more easily and quickly. Its main component is the CXM Engine module, which allows you to optimize the process of installing software, onboarding, creating tickets, etc. With the help of BoomTown, it is possible to visualize and personalize the communication of customers with employees and partners of the company.

Another of the main tools of the service is the sales management module. It contains useful features such as onboarding and training managers through various communication channels from desktop or mobile devices. Among other advantages of the module, it is worth noting the options for managing workflows and checklists, multilingual interfaces, as well as automatic data synchronization with external CRMs.

In addition, a support and customer service management module is available in the BoomTown functionality. Its key element is the option to create self-learning AI bots that can automatically select answers to user questions. The platform also allows you to quickly develop FAQ and knowledge base, automate tasks and processes.

Using the cloud-based REST API available here ( https://developers.goboomtown.com/api ), developers can create BoomTown integrations with external systems for automatic data exchange. The platform offers the BoomTown Cloud SDK for authentication and data management, but pure REST can also be used. And with the no-code service ApiX-Drive, you will be able to connect it with various third-party software in a couple of minutes without coding skills or the help of programmers by running pre-installed integration.