Integration osTicket by API

OSticket is an open source helpdesk service designed to automate the work of the customer service desk. It makes it possible to carefully structure the information received from the customer when issuing a ticket, setting up fields, forms and lists, adding instructions, etc. organize the list of tickets, add additional columns and mark tickets with different colors. Another important feature of OSticket is the option to filter incoming tickets, which allows you to quickly distribute them into different groups and categories. This helps automate the process of creating and processing requests by setting up actions such as rejection, delegation to department/employee, answering machine, etc. filtering criteria, setting them up for various purposes. Using the OSticket interface, it is possible to create help topics for users, which greatly facilitate and speed up the process of solving their problems. The service also provides a mechanism for freezing tickets to avoid duplicate responses from different operators. In addition, there is a function to transfer tickets between departments, as well as delegating them to employees or teams. The OSticket Helpdesk allows you to process different channels for receiving applications: through the website, emails or phone calls. Operators can use ready-made answers and template structures, and it is possible to build a hierarchy of tickets with appropriate access levels. The platform has a free version deployed on the company's server and a paid cloud version.