Integration ITSM 365 by API

ITSM 365 service specializes in automating customer support processes. The development was presented by the Russian company Naumen in 2013. As part of the ITSM 365 service, users are offered two products: Support, which is a comprehensive system for setting up the work of a company's IT department, and Outsource, a cloud-based Service Desk solution for service organizations. Support tools include the ability to work with requests in automatic mode. Applications from a variety of channels are automatically registered with the calculation of the solution time and labor costs, and the system independently routes the received application. In addition, you can create a user portal to add self-service tools, including a collection of information for self-study by customers. Applications can be accepted in a personal account, and a reporting system is available to control the execution of applications, including a report designer for the activities of the support service. For the convenience of users, a mobile application of the service is provided, with which you can change the status of an application, add information, etc. Users of the Outsource product can work with applications with the connection of postal services and telephony, maintain a customer database, organize a system of service contracts and record money transactions, a tool for accounting for equipment and spare parts, and much more.