Integration Monobank + Vapi

Internet bank Monobank is positioned as a retail product of "Universal Bank". This first-of-its-kind financial solution in Ukraine offers customers to make most transactions via smartphone (apps for Android and iOS are available), but some operations, such as withdrawing or depositing cash on a card, can be carried out at the cash desks of Universal Bank or partner banks. Monobank customers can open a credit card and perform a range of transactions through the mobile application, for example, transfer money to cards of other banks, pay utility bills, open deposits, etc. Users can also receive cashback for their purchases. More

Businesses can use voice and text agents to handle recurring customer conversations without building the communication infrastructure from scratch. Vapi combines tools for phone calls, chat, assistant configuration and connections with external applications or data sources. This makes it possible to include conversational agents in support, sales, booking and qualification processes, while keeping the interaction connected with the systems a team already uses. The platform also provides options for monitoring activity and improving how assistants behave in real conversations. More