Integration Freshworks

The Freshworks CRM platform was developed in 2010 and includes a set of services for customer service, sales and marketing management, IT services, HR department, as well as website development and management. One of the key modules of the system is the Freshdesk customer support software. It includes important features such as ticket monitoring and classification, script automation, FAQ templates, and more. The platform provides multi-channel support, allowing you to accept and process applications through channels such as email, telephony, chats, feedback forms and social networks. Another important module of the Freshworks CRM platform is the Freshchat online chat module with built-in AI-enabled chatbots. Also worth noting here is the Freshcaller cloud telephony system, which can be used to call landline and mobile numbers in more than 90 countries around the world. An equally significant CRM Freshworks module is dedicated to sales and marketing management. It includes a set of tools for lead generation, landing page development, launching email marketing campaigns, financial statistics and analytics, etc. Separately, it is worth noting such important Freshworks CRM functions as the IT support module (cloud ITSM solution), the personnel management module (HR management), as well as Freshstatus tools (creating a public status page) and Freshping (monitoring website availability). According to the representatives of the service, for 2021 the Freshworks CRM platform is used by more than 40,000 companies from many countries of the world.