Broadly API

The Broadly platform provides businesses with a set of tools for managing user experience (customer experience). One of them is a review monitoring module that allows you to track and comment on reviews on different sites: Google, Facebook and others. A web chat module is also available as part of the platform, with the help of which entrepreneurs and their employees can quickly and conveniently communicate with visitors, as well as send them auto-replies.

With the help of Broadly, it is possible to communicate with customers through a single dashboard, processing incoming and outgoing messages from different sources: Google, Facebook, website, etc. The service allows you to keep a detailed history of interaction with customers and leads, providing each of them with the most personalized response based on the data collected.

Separately, the platform interface provides an option to manage message sharing, which makes it possible to increase the speed and efficiency of processing user messages and comments. Broadly also provides a built-in mobile payment processing module with the function of sending invoices and storing transaction history.

Broadly allows you to integrate its functionality with external systems via an API ( https://broadly.com/partners/ ) to automate data exchange and other processes. For example, using the integration, you can send automatic requests to customers to write reviews, connect online chat, and perform other operations. The ApiX-Drive connector service makes it possible to connect this platform with third-party software without the need to develop integration via API from scratch. You just need to run the ready-made integration in a convenient no-code interface, which does not require any coding skills or any special tools.