Retail readiness: Navigating a highly unpredictable market and customer shifts
As we prepare to enter the second half of the year, the retail industry is once again facing a number of new challenges: inflation, the rise of e-commerce, and evolving consumer preferences. Join guest speaker Ananda Chakravarty, Research VP, IDC Retail Insights and Joyce Kim, CMO, Twilio as they discuss new retail trends, and provide insight into how retailers can successfully navigate this unpredictable market.
To deliver unparalleled customer experiences, retailers must keep up with emerging trends.
During this session, you will learn:
- How companies are delivering on customer personalization
- How to prepare for a privacy-first future
- How retailers are enabling their workforce to deliver on clienteling
MEET THE SPEAKERS
Joyce Kim - CHIEF MARKETING OFFICER, TWILIO
Ananda "Andy" Chakravarty - RESEARCH VP, RETAIL MERCHANDISING AND MARKETING ANALYTICS STRATEGIES, IDC