Aircall API

The Aircall service provides cloud telephony services, providing users with free virtual numbers with codes for more than 100 countries around the world. Its interface is based on the functionality of a cloud-based contact center designed for companies with 50 to 500 employees. You can use the platform options through a web service, PC program or mobile application, no special software or tools are required.

Aircall has a universal purpose, it is suitable not only for the call center, but also for other departments: marketing, sales, IT, etc. It also supports the option of automatic forwarding, allowing calls to be redirected to selected managers or departments. Also in the functionality of the platform is available a single database of contacts, where all calls and other interactions with customers are stored.

Among other features of Aircall, you can note the conference call option, which allows you to connect up to 5 subscribers to a conversation. The service also offers services for receiving scheduled calls, IVR menu, voice mail, extension numbers, etc. There are options for adding subscribers to the black list, as well as a number of analytics and reporting tools.

An important tool of the platform is the API ( https://developer.aircall.io/api-references/ ), which allows you to automate the interaction of Aircall functions with a number of third-party systems. The presence of the Public API gives developers the ability to remotely manage the data in the service database through external software using the HTTP request system and webhooks. And with the help of the ApiX-Drive no-code service, you will be able to connect Aircall with hundreds of different systems in a couple of minutes without coding skills or the participation of integrators.