Oracle Siebel CRM API

Oracle Siebel CRM is an enterprise-class business process management platform. Among its features, it is worth noting high performance and flexible scalability, due to which the system is optimally suited for companies of various sizes and fields of activity.

The service interface provides industry-specific solutions with ready-made workflows and user interfaces for a number of areas. In particular, telecommunications, financial services, manufacturing and high technologies, medicine, retail, utilities, transport, tourism, etc.

CRM-system Oracle Siebel CRM provides functionality for managing various divisions of companies. These include sales, marketing, finance, customer service and support, etc. The sales module allows you to maintain a database of counterparties, manage transactions and orders, build forecasts, develop commercial offers, train employees in sales methodology and manage a partner network.

The Oracle Siebel CRM marketing module contains tools for planning, launching, managing, budgeting, and analyzing personalized campaigns, including email campaigns and event marketing. A separate set of system functions is devoted to customer support, it includes a warranty service management module and a built-in contact center.

The Oracle Siebel CRM CRM platform can be run both locally and in the cloud. Another important feature is the presence of a REST API interface that allows you to integrate the system with external sites, applications and programs. Detailed documentation about it is published on the project website: https://docs.oracle.com/cd/E95904_01/books/RestAPI/overview-of-using-the-siebel-rest-api.html

The presence of an open API-interface makes it possible to launch an automated data exchange between Oracle Siebel CRM and external software. This procedure is implemented based on HTTP requests, and to develop and configure integration, you must use the built-in Siebel Application Interface module.

For self-integration of Oracle Siebel CRM with third-party systems through the API, one cannot do without programming knowledge. However, you can easily and quickly link it to external software without special knowledge or tools using the convenient no-code service ApiX-Drive.