Integration Re:plain by API

Re:plain provides tools for creating live chat rooms to be installed on the site. A free version with a basic set of features is available, as well as a two-week free trial period for paid versions. According to the service, more than 35,000 customer companies use its services. Thanks to the service, messages from the user's website come directly to popular messengers, including Telegram, WhatsApp and Facebook, and chat can also be configured through the messenger. Thus, managers can communicate with customers from a single window of their usual communication channel. The service works on the principle of connecting modules, so users can customize the online chat at their discretion. At the same time, an unlimited number of connected operators are supported, as well as chat support in 22 languages. Among the modules of the system are creating auto-answers to the most frequently asked questions by customers, setting up the display of banners that can be shown not only in the chat, but also on the site when the chat is closed, the ability to communicate with customers via Yandex.Dialogs, add a link to a web chat in any place on the site, compile a database of templates for ready-made answers, connect information collection forms, schedule show chat and much more. In addition, site visitors can not only write text messages to managers via chat, but also make video and audio calls. The service supports integration both into the user's website and into CRM, ERP and CMS systems, mobile applications or any other third-party project.