Integration Help Scout by API

Help Scout is a business helpdesk service designed to organize the work of a support service. It provides a range of tools that help optimize, simplify and speed up the process of interaction between entrepreneurs / employees and company customers. One of the main functions of the service is an email correspondence management module with the ability to monitor multiple mailboxes through a single interface. Help Scout makes it possible to streamline communication with clients via e-mail, both for one and several teams or brands. With it, you can collectively work on customer requests, write private notes, save answers, organize conversations using tags. The interface allows you to create customer cards with information about them, including a photo, contact information, previous contacts, activity details, etc. Using Help Scout, you can quickly switch between different channels of communication with customers (chat, e-mail) for a faster response to their requests. An important feature of the service is the ability to automate repetitive actions: sending template responses, creating folders, etc. In addition, Help Scout includes an online chat module with a chatbot, provides the ability to create a knowledge base for self-service users. There are analytics tools that allow you to generate reports on a number of criteria. The platform seamlessly integrates with over 50 services including Slack, Jira, Salesforce, Shopify, Mailchimp and many more.