Integration Evecalls

The EveCalls system is designed to automate telephone calls. In fact, this is a robot that can call customers and talk to them like an ordinary call-center employee. Practice shows that as many as 78% of customers do not understand that it is not a living person who is talking to them, but an automatic system. Unlike the very first primitive solutions of this kind, the EveCalls system is able not only to pronounce certain phrases, but also to respond to the questions of the person who picks up the phone. “Communicating” in this way, EveCalls offers to take any action (for example, buy a product or install an application) and, having received consent, automatically sends an SMS with a corresponding link. EveCalls can synthesize different voices or use off-the-shelf recordings. The first option is easier to implement. But with the second option, the likelihood that the interlocutor recognizes that he is communicating with the robot decreases. According to the developers, the system is able to call more people in one hour than even a very experienced operator in one day. Here you need to take into account that such work is very monotonous, people on it quickly get tired and their productivity decreases. EveCalls is not aware of such problems. In addition, there is no need to find and train personnel, and the cost of a call is reduced. Plus there is the ability to quickly change the spoken script. Service users have access not only to a wide variety of settings, but also detailed statistics. The analytics of the calls made will allow you to timely identify the weak point of the selected scenario, quickly making all the required edits.