Integration DealAPP by API

DealAPP is a cloud service designed to evaluate the quality of work of call-centers and sales departments. With its help, you can automate quality control processes, build an individual verification system based on checklists, create training cases and analyze the results. The platform also includes tools to encourage and motivate employees, allowing them to provide access to their personal indicators. The main DealAPP module is designed to evaluate communications with customers through various channels, whether it be a call, online chat or email, using checklists (checklists) with the ability to select evaluation parameters and the level of significance of each of them. Other control tools include comments, tasks, tags, and tutorials. The DealAPP platform has a single interface for managing quality control, presented in the form of a communications panel with the ability to set up queues and evaluation criteria, as well as reporting. The functionality of the service contains more than a hundred different reports that allow you to get detailed information about all indicators of the quality of communication with customers and identify important shortcomings. The DealAPP system is easily integrated with various CRM and ERP platforms, as well as HelpDesk services. The presence of automatic notifications and tags significantly optimizes quality control, and a flexible analytics system helps to get accurate results for the required parameters.