Integration BoomTown by API

The BoomTown online platform provides a range of tools for managing user experience (customer experience) - the interaction between a business and its customers. It is based on the CXM Engine module, which helps to quickly and efficiently control all stages of user interaction with the company's products or services, including onboarding, installations, contacting support, etc. BoomTown makes it possible to personalize and visualize all types of communication between the client and the company, including its interaction with both its direct employees and third parties (for example, partner firms). Another key module of BoomTown is dedicated to sales management. It includes a range of onboarding and manager training programs available through different devices (desktop, mobile) and communication channels. Other features of this module include multilingual interfaces, checklist and process management, and automatic data synchronization with third-party CRM systems. Finally, the next important element of the BoomTown service is the helpdesk and customer service management module. It includes AI-powered self-learning chatbots capable of selecting the best responses to customer queries. There are also opportunities for quickly creating a FAQ and knowledge base, automating tasks and workflows, creating a product catalog and maintaining detailed reporting / analytics on a number of business indicators.