Integration UseResponse + CM.com

UseResponse is a platform that provides a set of tools for organizing customer or employee feedback. In her arsenal there are several modules for collecting feedback: through a widget on the site, a mobile application, or integration with Jira, Slack, Salesforce and other platforms through the Restful API. UseResponse allows you to create a public or private forum for feedback; a separate tool is the Help Desk support module with multi-channel support and auto-distribution of requests. In addition, the service interface has a knowledge base with the function of creating online documentation and a support chat available through instant messengers. More

Telecom provider CM.com from the Netherlands offers companies and entrepreneurs a package of services in the field of multichannel communication with customers, authentication and verification, as well as accepting online payments. The service allows you to launch marketing campaigns with personalization via an internal interface or SMS API, popular instant messengers and social networks, as well as process incoming and outgoing voice calls and SMS through the cloud telephony module. There are also options for sending RCS mailings and push notifications, as well as accepting online payments and connecting payments via POS terminals, QR payments, payment links, etc. Chatbots, ticketing, OTP passwords, electronic signatures and other tools are available. More