Integration Kustomer by API

Kustomer is a specialized CRM platform for organizing a customer service CRM platform. Its main feature is the built-in "smart" service for creating chat bots, developed on the basis of AI algorithms. It is able to provide pre-prepared answers to simple customer questions and automate repetitive tasks. According to the developers, Kustomer is not just a ticketing system, but a full-fledged CRM platform that allows you to comprehensively cover all aspects of customer interaction. The service helps users solve their own problems and find answers to common questions. With it, operators will not have to waste time on small standard requests, which will help improve the quality of customer service. In addition, Kustomer provides a number of tools for comfortable, efficient and productive interaction between support staff and users. According to the service, it helps to automate up to 40% of all dialogues with customers in order to minimize the cost of operator consultants. The Kustomer functionality allows employees to search, view and segment users according to different criteria by importing data about them from internal or external sources. You can also use it to create text templates for quick responses, process voice and personalized IVRs, set up chat, maintain a knowledge base, and also create detailed reports and analytics for each customer support call.