Integration Formbricks + E-chat

Formbricks provides a versatile, open-source framework for deploying interactive surveys aimed at understanding user journeys and customer experience. It supports embedded, email, and link-based surveys with advanced targeting and personalization, including multi-language support. Data privacy and compliance are central, offering both managed cloud and self-hosting options. The platform features real-time analytics dashboards, integration with popular tools, and a modular architecture enabling flexible extensions. More

E-chat is a service for integrating Viber accounts with various CRM systems: Bitrix24, amoCRM or any other. It provides quick synchronization of the contact database and other data from Viber, allows you to receive and listen to voice messages, send and receive documents, images, videos and other files directly through the CRM platform interface. After integration, the entire database of Viber contacts and the history of interaction with them (correspondence, transactions) are stored directly in CRM, which helps to better protect valuable data. Also, thanks to integration via E-chat, users have access to a single corporate number, the function of creating auto-funnels and mass mailings. More