Integration PeopleSoft CRM by API

PeopleSoft CRM is a platform that helps companies collect, structure and analyze information about their customer interactions. The system was developed by PeopleSoft but has been owned by Oracle Corporation since 2005. One of the main modules of the system is dedicated to managing business objects - this is a database containing information about such objects as a client, employee, company, etc. Another important module is the customer support module, which includes a ticket system, an interface for HelpDesk agents and HR managers. Also worth noting are automation tools (worklists), correspondence management, and a built-in website builder (design). In addition, among the functions of PeopleSoft CRM is a marketing management module (campaigns, offers, targeting). PeopleSoft CRM is available as a cloud service and a mobile application. It supports multi-channel communication, including a built-in online chat and functions for processing incoming and outgoing letters. Other service tools include an order management application, as well as a partner relationship management module. An important component of PeopleSoft CRM is the product management module, which provides a description and other important information about the products offered to customers, their catalog, etc. Also here is a service base with the ability to flexibly configure service operations. Separately, it is worth noting the tools for designing applications, software development and configuration manager.