Integration Five9 by API

Five9 is the leading enterprise cloud call center platform. The service helps companies optimize the work of call centers and increase their efficiency. The platform is well suited for companies of any size and provides a high level of call security. Five9 was founded in 2001 and today has more than 2,500 clients around the world. More than 7 billion recorded calls pass through the platform every year. Five9 allows you to avoid the cost of purchasing and maintaining special equipment for call centers, as well as renting additional premises. At the same time, the absence of additional equipment does not affect productivity and interaction with customers in any way. The service provides various options for organizing contact centers, depending on their scale. Five 9 software is built on a flexible architecture that makes it easy to adapt to the needs of the user. Companies themselves can increase and decrease the number of active seats for operators, and distribute them among different departments. Five9 also provides tools for customer relationship management, personnel management and analytics. This allows you to constantly improve the efficiency of call centers. The Five9 platform was recently acquired by Zoom Video Communications. Thanks to this, Five9 users will be able to use some of the tools that the Zoom video calling service has.